Downloads and Returns Policy

Downloads and Returns Policy

Digital Product Returns and Refunds Policy

Given the nature of digital goods (e.g., software, e-books, templates, online courses), they are considered used once they have been downloaded or accessed.

1. Digital Product Policy (Non-Refundable)

• Final Sale: All sales of digital products are final and non-refundable once the product has been downloaded, accessed, or the download link has been sent/activated.

• Irrevocability: Because digital products cannot be returned, exchanged, or surrendered like physical goods, we do not offer refunds once the purchase is complete and access is granted.

• Prevention of Abuse: This policy is in place to prevent the ability to download the product and then claim a refund after acquiring a permanent copy of the work.

• Exceptions (Technical Issues): A refund may be considered only in the following narrow circumstances:

  • The digital file is proven to be corrupted or fundamentally defective and we are unable to provide a working version within a reasonable timeframe (e.g., 48 hours).

  • There was a clear duplicate purchase error (e.g., the customer was charged twice for the exact same item in the same transaction).

2. Pre-Purchase Review and Clarification

• We strongly encourage customers to carefully review all product descriptions, features, and system requirements before making a purchase.

• If you have any questions about a digital product's content or compatibility, please contact us before purchasing.

Physical Product Returns and Refunds Policy

For any physical goods you sell, a clear policy outlining the conditions, timeframe, and process is necessary.

1. Eligibility for Return

• Condition: Items must be unused, unwashed, and in the same condition that you received them, with all original tags and packaging intact.

• Timeframe: Returns must be initiated within 30 days of the original purchase date.

2. Refund Process for Physical Goods

• Initiation: To start a return, please contact us with your order number and the reason for the return.

• Inspection: Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.

• Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.

• Shipping Costs: The customer is typically responsible for return shipping costs, and original shipping costs are non-refundable.